Why is my dividend payment made to EQi when I have transferred out?

Dividend payments are made to the account holding the security at the record date. Example: 
Record date: 23/12/2019 
Transfer instruction sent: 01/01/2020
Transfer complete: 01/02/2020
Dividend payment: 15/02/2020

Dividend payments will be made to your EQi account due to your account holding the asset on record date. We will endeavour to transfer any dividend payments to your new account, however, to avoid this situation we encourage customers to take dividend payments into account when transfers are requested and inform us at the earliest opportunity if a dividend payment is received after the transfer date.

- Submitted on 29th Feb 2020

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