FAQs

How can I change my bank details?

You can sign and complete a Change of Bank Details form and send it to us, along with a bank statement or a void cheque for the newly nominated bank account. The cheque should be original, crossed through with void and have your EQi account number quoted on the reverse.

All bank statements must:

  • Be less than 3 months old
  • Be printed on bank branded paper or show the bank logo
  • Contain the bank address (branch, registered address or web address)
  • Detail the account holder's name
  • Show your account details including the sort code & account number
  • Show some transactions

Please Note: We can also accept electronic copies of statements if they contain all the information stated above. For those that are submitted via email, this must be sent from the email address linked to your EQi account. 
You should however be aware that there are potential risks in sending documents that contain account sensitive information by email as this is not considered to be a completely secure medium.

Email: hello@eqi.co.uk

Change of banking details form can be found on the 'Forms' page.

Bank details can be also changed via your 'Profile' (located at the top right hand side of the screen) then scroll down to 'Banking Details' and select 'Change', when logged into your EQi account. Please bear in mind that this method may still require you to send in additional documentation.

- Submitted on 2nd Mar 2020

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