FAQs

What is the Bereavement process?

Contact EQi Customer Experience Centre to notify us of the deceased person. At this point the account will have services restricted until the full bereavement process has taken place. The Customer Experience Centre agent will request the caller to send in the death certificate (original or a certified copy*) with a covering letter advising who we should write to regarding the account. Unfortunately, we will be unable to offer any account information at this time, however we will communicate with the executor(s) once the death certificate has been received. 
To notify us contact the Customer Experience Centre here

* A Certifier must be: a Lawyer, Accountant or Bank Manager. They should provide their name, address of the company they work for, company stamp and their registration number.

- Submitted on 2nd Mar 2020

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