FAQs

What documents do I need to provide to inform you of a deceased customer?

Once we have been informed of an account holder's death, we would ask you to send in the death certificate (original or certified copy - certifier must be a Lawyer/Solicitor, accountant or bank manager).

They should give their name and signature, name and address of the company they work for, the company stamp and, if applicable, their registration number with a covering letter advising who we should write to regarding the account. Once this is received, our bereavement team will be in touch with next steps.

To confirm where to send all documents or for further information on the process, contact us.

- Submitted on 2nd Mar 2020

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