FAQs

How can I top-up my account?

From your dashboard select 'top-up' alongside the account to which you wish to make the payment. This will take you to the 'top-up' screen, where you can confirm cash balances within that particular account and choose your method of top-up. 

Debit Card: Complete all fields with an asterisk with your card details and check the postcode displayed is correct. Enter the amount to top-up and submit. Check all of the details on the confirmation page and select the confirm button.

Please note: Underneath your postcode is a field to save your debit card details for future top-ups. If this option is selected, any future payments can be made quicker.

BACS Transfer: Your nominated bank details should already be displayed on the BACS payments screen. Please check these are correct, enter the amount to top-up and submit. On the confirmation screen, check the details and confirm.

Please note: BACS transfers can take up to three working days to be completed.

Cheques: You can send a cheque made out to 'EQi client account', quoting your EQi account number on the back of the cheque. This will take five working days to clear from the date of receipt. Please send cheques to: EQi, PO BOX 4923, Worthing, BN99 6SF

- Submitted on 4th Mar 2020

Did this answer your question?