FAQs

How can I change my PIN?

You can change your PIN once you have logged in to your EQi account. Within the ‘Profile' area select the 'Change' icon within the 'Change PIN' section at the bottom of the page.

Step 1: You will be prompted to enter 3 random numbers from your existing PIN.
Step 2: A telephone style keypad will be displayed for you to enter a new 8 digit numerical PIN of your choice.
Step 3: Re-enter your new PIN to confirm and save.

We would recommend doing this at least quarterly for increased security.

If you have forgotten your PIN or any other login details, contact us on 0345 0700 720 (or +44 (0) 20 7015 4800 from overseas)

- Submitted on 29th Feb 2020

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